Administration Assistant

Become part of our small and mighty Administrative Team supporting the exciting and growing programs and activities of TLC. This team’s purpose is to provide on-line/remote administrative support to the employees, contractors, and ‘field’ volunteers who support our many initiatives. Each member tailors their workload to their specific skills, abilities, and interests. We seek those who can commit to at least 4 hours per week.

• Help schedule Therapy Dog assessment events
• Arrange for Visiting Teams to support community organizations
• Help organize transport of foster dogs to their forever homes
• Answer e-mail questions from potential and existing clients
• Conduct on-line research into relevant topics
• Help manage our various information systems, including editing our websites
• Help build new programs through research, development of materials, or setting up information for access by our clients
• Compose and/or edit correspondence, reports, forms, and other key documents.
• Data entry and analysis

To thrive in this role, you have excellent customer support skills (for internal and external customers), including the embracing the values of courtesy, responsiveness, and quality communications. In addition, you have some of or all the following skills and training:

• Experience and comfort with computer applications (e.g., e-mail, Word, Excel, Outlook, and Google apps)
• A comfort with Google Drive, Docs and Sheets (or a willingness to learn)
• Experience in general administrative support functions
• Enjoy working on a computer from home, with an attention to detail
• Strong social skills and enjoy working with others in a remote capacity (primarily over e-mail)

Do I need access to special equipment?

• You will need a computer with strong internet connection, and (ideally) access to Microsoft Office programs is important. While we mostly work off e-mail, access to a phone and the willingness to call anywhere in Canada is also important.

What is the time commitment?

• Generally, you set your own hours – working any time of day that works with your schedule and in any Canadian time zone. Depending on your assignment, ideally you can check in daily, if only for a few minutes to ensure continued responsiveness to our client’s needs.

Communications Specialist

We are looking for an enthusiastic Communications Specialist, managing our external communications. You will promote a positive public image and control the dissemination of information on TLC.

• Develop effective communication strategies for TLC programs
• Manage stakeholder communications (memos, newsletters etc.)
• Draft content (e.g., press releases) for mass media or TLC’s website
• Organize initiatives and plan events or press conferences
• Liaise with media and handle requests for interviews, statements etc.
• Foster relationships with advocates, influencers, and other persons
• Collaborate with marketing professionals to produce copy for advertisements or articles
• Assist in communication of strategies or messages from senior leadership
• Support fundraising, communications and special events; may handle public speaking appearances, work at fundraising events or attend activities as a Foundation representative

To thrive in this role, you have excellent communication skills (presentation, oral, and written), and some of or all the following skills and experience:

• Experience as communications specialist
• Experience in web design and content production
• Experience in copywriting and editing
• Organizational and planning abilities
• Proficient command of English
• BSc/BA in public relations, communications or relevant field would be an asset
• Working knowledge of MS Office; photo and video-editing software is an asset

Project Managers

As we expand and enhance our programs, we seek one or more project managers who will be responsible for providing project planning and management support to our project teams. Our current first priority is planning for development of our on-line ‘Human Approach’ Mental Health Support program.

• Work with TLC management and volunteer team members, and closely with the designated Team Lead (if applicable) to guide a key project
• Oversee the process of the project from planning to implementation. This includes:
  • developing the project charter
  • creating and maintaining the project plan (e.g., schedule, timelines, milestones, tracking activities)
  • tracking project milestones; and,
  • planning and guiding project activities such as meetings and delegated tasks
• Helping define project scope, goals, and deliverables
• Helping define tasks and required resources
• Managing communications within the project team
• Regularly reporting on progress as well as problems and solutions
• Evaluating and assess the result of the project post-implementation.

To thrive in this role, you have experience in project management combined with excellent communication and problem-solving skills, and some of or all the following skills and training:

• Training in project management, time management, and other project management skills
• Proficiency in using basic project-management tools (software-based)
• Conflict resolution experience
• Training and/or experience in strategic planning an asset

Marketing Manager

Our Marketing Manager will focus on promoting TLC’s and Companion Paws’ brand and services to new clients, volunteers and partners. This manager would be a member of the marketing and fundraising team who is responsible for managing the Foundation’s digital and non-digital marketing programs.

• Work with internal teams and outside vendors to develop, implement, manage, and evaluate multi‐channel marketing, promotional and fundraising activities; using analytics and trends to inform decision making
• Assists in ensuring that the Foundation has the right mix of assets, channels, and tactics to build awareness and support among target audiences.
• Works in collaboration with our Communications Manager to create marketing and other promotional material to maximize reach and engagement; manages the production and scheduling to ensure timely distribution and the Foundation’s ability to test the effectiveness of each communication activity.
• Proposes and implements initiatives and solutions to achieve identified fundraising and brand-awareness objectives; identifies and tracks key performance indicators.
• Serves as team lead for standard and special digital marketing campaigns and cause-marketing arrangements
• Uses a data-driven strategic approach to update website content to encourage audience engagement;
• Manages relationships with partners
• Serves as brand ambassador to ensure compliance and integration of messaging with all other Foundation communication channels and across the organization.

To thrive in this role, you have experience in marketing management combined with excellent communication and interpersonal skills, and some of or all the following skills and training:

• Digital marketing/marketing communications: experience in digital marketing, including content creation for messaging and promotion.
• Considerable knowledge of digital marketing analytics and search engine optimization.
• Skill in tracking key performance indicators and making data-driven recommendations.
• Skill in managing a website, developing and implementing e-mail fundraising campaigns, and using social media platforms.  Skill in leveraging publicity to drive fundraising results; proven skill in promoting fundraising events.
• Writing:  Excellent command of the English language.
• Demonstrated ability to develop and execute marketing plans on schedule and write concisely and efficiently to promote the mission of the Foundation.
• Computer:  Excellent knowledge and skill in using Microsoft Office Suite, Adobe Design Suite, and Google analytics.
• Time management/Organizational skills:  Skill in working on multiple projects at a time under tight deadlines and in project management overall.
• Excellent attention to detail and efficient time management who understands and can execute complex instructions.